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OUR SERVICE CHARTER

Dear Guest,
Through its particular service charter, each Italian company responds to the necessary transparency requirements towards customers, providing proper information about its organization and what it is able to offer.
Our company is no different. With out service charter, we wish to fulfil this obligation, which represents the fundamental communication gateway between our home and the guest. The aim of our activities is to promote the well-being of individuals and to meet their mental and physical needs. Through our service charter, we are committed to raising awareness of our activities, our commitments towards our guests, our standards and procedures for facilitating access to the services that we provide and to guarantee the principles of effectiveness, reliability and decency, by offering qualified care through the expertise, professionalism and distinctiveness of our employees. By a constant commitment to fostering a culture that places the individual at the heart of our activities, we can achieve these objectives, through integration and an ongoing dialogue with voluntary and cultural social care associations in the local area.
We also undertake to act in the name of transparency and in the belief that improving the quality of services can provide additional benefit from comprehensive information about the services and methods by which we are committed to achieving them.
Our service charter is an important opportunity to improve dialogue between the guest and facility employees, trusting in collaboration and using any useful suggestions or critical comments to improve our commitment.
Any recommendation that you might wish to send to our administrative offices will be carefully considered for this purpose.
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